Is delivery free?

Delivery is free for orders RM100 and above (unless other wise stated in product page). If your order falls below RM100, there will be a delivery charge of RM10. This fee will be added to your order at time of checkout.

How long does it takes to get my order?

Orders placed by 6PM will usually ship next working day, and most customers receive their orders in 2–3 days.

How do I placed order for raw food?

You may place your order according to normal procedures. We use TaQBin cool delivery  services. Currently we only accept order for Johor Bahru, Klang Valley and Kuala Lumpur. You may check with us for delivery service area. Delivery fee charged at RM20 per order. 

How do I track my order?

We will send you emails to update you on the progress of your order. Please check your email for tracking number.


How do I make a purchase?

Simply click the "Proceed to Checkout" button in your cart! You could either do so as a registered user or as a guest.

What methods of payment does Petto accept?

Petto uses PayPal and Billplz payment gateway and manual bank in for bank that does not support with Billplz. 

Is payment done through PayPal secure?

The data relevant to your PayPal account and credit card details is managed by PayPal, and never revealed to us. PayPal will inform us via email that your payment has been carried out, after which, we will arrange for your order to be delivered.

Is payment done through Billplz secure?

Billplz is a secure payment system that leverages on the Billplz participating bank Internet Banking system. Billplz uses highly standards of authentication and certification to ensure all transactions are secure. 

Does Petto have my bank information?

Here at Petto, all your data and information entered is handled by your chosen various payment parties. We do not contain any of your personal credit card details or payment account information in our databanks. Auto-fill information appearing on our website for personal details are all stored on your personal device. Therefore, please keep your device secured with Anti-Virus programs as well as Anti-Spyware programs.